We make sure you're clear on how everything works. View our full terms, policies and Critical Information Summaries here, and download a copy for your records.
A Critical Information Summary sets out each plan's inclusions, charges and terms.
If you have a disability, or English is not your first language, the Australian Government provides services to assist in understanding and communicating with us. The National Relay Service is available on 133 677. The Translating & Interpreting Service is available on 131 450.
If you wish to appoint an advocate or authorised representative to act on your behalf when making enquiries about your account, please complete the form below and return it to us.
If you have a complaint, our Complaint Handling Process explains how we'll resolve it. If you're not satisfied with the resolution, you can contact the Telecommunications Industry Ombudsman on 1800 062 058 or at tio.com.au.
We don't believe in fine print you need a lawyer to read. Ask us and we'll explain it straight.