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Home/Voice & nbn™/Moving or Relocating

Moving? Take your service with you.

We've helped thousands of people move home and office without the stress of losing service. Our dedicated moving team coordinates the changeover so your downtime is as short as possible.

Moving into a new place?

A move is the perfect moment to switch to a provider that treats you like a person. Here's why people choose mphone for their new home or office:

  • Great value broadband plans and phone bundles
  • nbn™ experts — we confirm what's available at your new address
  • Support from a team that answers the phone
  • Real people on the phone, seven days a week
Get connected at my new place

Relocating your mphone service?

Call us on 1300 887 939 as early as you can — ideally two to three weeks before you move. Have these details handy:

  • Preferred connection date — on or after the date you gain access to the property
  • Your new address
  • The last connected phone number at the new address, if you know it
  • Your best contact number and email
  • The best time to call you about the move
Call the moving team

How a relocation works

1. Tell us early

The more notice we have, the more likely your new address is live on moving day. We check nbn™ availability and the connection type at the new premises straight away.

2. We coordinate the changeover

We book any NBN Co appointment needed, schedule the disconnection at your old address, and make personalised recommendations if the new address supports different speeds.

3. Plug in and carry on

In most cases your existing modem comes with you — plug it in at the new place on connection day and you're back online, phone number and all.

Moving soon?

Lock in your connection date now — the earlier we know, the smoother it goes.

Start my move Call 1300 887 939