These terms apply to our ADSL2+ and IP Voice Basic & Total Bundle services.
A note on ADSL: ADSL services are legacy products maintained for existing customers, and are not available to new connections. If you're on ADSL and your area is nbn™-ready, talk to us about moving across — see our current nbn™ plans or call 1300 887 939.
Postage and handling charge — $19.95 (for modem delivery).
Per-minute calls are billed in one-second increments.
Number portability — only simple PSTN number port-in is allowed without additional charge. Complex port-in is chargeable depending on the scenario.
All services are prepaid. The customer must pay the monthly recurring charges in advance.
The early termination fee (ETF) for a 24-month term is up to $299 (incl. GST). The ETF is pro-rated by the number of months remaining in the minimum contract term period.
Standard installation does not include internal cabling/infrastructure or a technical support visit. If a technical support visit is required, the charges are $132 (incl. GST) callout charge plus $132 (incl. GST) hourly rate.
Excludes high-volume telemarketing.
For BYO devices, please only use recommended modems and switches — confirm compatibility with a Customer Service team member.
Mobile Bolt-on — one Mobile Bolt-on subscription for every 2 SIP lines is allowed, and must be applied consistently within the same account.