Melbourne Phone Company
Terms and Policies & Downloads
VIEW OUR FULL TERMS AND POLICIES HERE
MPhone Terms and Policies
Standard form of Agreement and General Terms
Privacy Policy
Fair Use Policy
Financial Hardship
Critical Information Summaries
Complaint Handling Process
Do Not Call Policy
Miscellaneous Charges & Terms
Downloads
FFTN / Quick Equipment Set Up Guide
FFTN / How to Prepare for the nbn
HFC / Set Up Guide (without cable)
HFC / Set Up Guide (with cable)
nbn Roll Out Information
Governance
National Relay & Interpreting Service
If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form below.
LET’S GET YOU CONNECTED!